Job Food & Beverage Host - Altitude, The Rocks

Host/Hostess
Casual / Part Time/ Full Time | Shangri-La Sydney

Join us in delivering exceptional guest experiences at Altitude Restaurant with stunning views of the Sydney skyline.

At Shangri-La Sydney, we believe every detail matters. As a Host/Hostess at Altitude Restaurant, you’ll play a key role in creating memorable first impressions and ensuring a seamless dining experience for our guests.

What you’ll do:

• Greet guests warmly, communicate approximate wait times, and manage seating queues to ensure a smooth flow of guests.
• Maintain a seating plan and ensure guests are seated promptly, according to arrival order.
• Ensure tables are properly set before seating guests and maintain a high level of presentation throughout service.
• Communicate with service staff to ensure efficient service, accurate orders, and correct charges to guests.
• Uphold the dress standards for patrons, following the guidelines set by the Director of Food and Beverage.
• Assist service staff in delivering excellent guest service when required.
• Report guest complaints or service concerns promptly to the Service Leader or Service Manager.
• Ensure an adequate supply of menus and wine lists are available and presented to guests to the highest standard.
• Farewell guests with a warm and inviting message, ensuring they look forward to returning.

What makes you perfect for this role:

• Knowledge of the Liquor Act and responsible alcohol service (RSA certification required).
• Strong communication skills and the ability to manage guest expectations.
• A keen eye for detail and a passion for maintaining high presentation standards.
• Ability to stay organized and efficient during busy service periods.
• Flexibility to assist with various tasks and training programs as needed.
• Positive attitude and commitment to delivering exceptional customer service.

Why you’ll love it here:

• Be part of an iconic luxury hotel with career growth opportunities.
• Enjoy perks such as complimentary stays at Shangri-La properties worldwide after one year, exclusive discounts, and end-of-year performance bonuses.
• Complimentary meals while on duty.
• A warm, supportive team that values excellence in service.

Shangri-La Sydney isn’t just a place to work; it’s a place to grow and belong. If you’re passionate about hospitality and creating unforgettable guest experiences, we want to hear from you.

No recruitment agencies, please.