Job Member Experience Manager, The Rocks

Job No: USU3725
Location: USYD Camperdown Campus

Member Experience Manager

Permanent | Full-Time | Camperdown Campus | Hybrid Work

Create unforgettable experiences for thousands of students across Australia’s most iconic campus.

At the University of Sydney Union (USU), we believe university should be more than textbooks and lectures, it should be life changing. As our Member Experience Manager, you’ll lead a passionate team bringing culture, connection, and community to life for over 70,000 students. From international welcome weeks to volunteering programs, debating, and revues, your work will directly shape how students engage, belong, and thrive.

WHY YOU’LL LOVE THIS ROLE

Make your mark on one of Australia’s most influential youth engagement platforms, where you’ll lead with purpose, empowering students, building strong communities, and shaping meaningful culture.

Every day brings variety, with opportunities to work across events, strategy, leadership, and student voice. Join a collaborative, values-driven team that puts students first, and enjoy the balance of hybrid work options within a supportive and flexible environment.

WHAT YOU’LL BE DOING
Lead USU’s Membership Programs and drive student engagement strategies across campus.
Manage a dynamic team responsible for volunteering, student voice, international programs, and more.
Oversee campaigns and experiences that boost member acquisition and retention.
Collaborate with USYD stakeholders to deliver seamless, high-impact experiences.
Use data to design and improve programs that reflect students’ evolving needs.
Represent USU on university-wide initiatives, working parties and planning forums.
Manage budgets, reporting, and team development with precision and heart.

WHAT YOU BRING
3+ years in membership-based or youth-focused program management roles.
Experience leading diverse teams and building high-performing, inclusive cultures.
Strong strategic thinking and project leadership capabilities.
Excellent stakeholder communication - you work confidently with everyone from students to university execs.
Demonstrated budget and financial management experience ($250K+).
A passion for improving student lives and elevating engagement through innovation and insight.
Relevant tertiary qualification (or equivalent experience).

IT’S A BONUS IF YOU HAVE...
Experience in student organisations, creative arts, volunteering, or elections.
Worked with international students and understand their needs.
WHS and EEO knowledge, or a current NSW Driver’s Licence.
WHAT WE OFFER
Meal card for food and beverage - $15 per day
17.5% annual leave loading
Complimentary USU Rewards membership (discounts on and off campus)
Generous paid leave entitlements including 3 days of life leave and 5 additional paid leave days per year
Commitment to learning and development

HOW TO APPLY

Ready to make a real impact in student life?

Submit your:
Resume (max 2 pages, PDF or Word)
Cover Letter (Tell us why this role excites you!)

ABOUT THE USU

The USU (University of Sydney Union) is proudly Australia’s oldest and largest not-for-profit student organisation, dedicated to providing students with the best possible university experience.

Led by a student board elected by our members, the USU provides fun things on campus, such as festivals, events and parties. We manage a diverse range of programs, including an active volunteering program and a Language Exchange, to name a few. In addition, we support over 200 Clubs and Societies as well as operate bars, food and retail outlets across campus, providing great coffee, affordable fresh food, graduation gown hire and official USYD merchandise.

We are committed to promoting a workplace of equal opportunities. We promote healthy living and aims to protect the health and safety of staff, members and visitors to the University by providing a Smoke-Free Workplace. We do not accept unsolicited agency applications.

USU is an Equal Opportunity Employer (EOE). We’re committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Help make us better by joining our team.

Due to the volume of applications received, shortlisted applicants will be contacted within approximately 4 weeks of the role’s closing date (or 4 weeks from the date of application if there is no specified closing date).

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