Job Performance Manager

• Work for a fast-growing company that offers opportunity for growth
• Be part of a fun and collaborative team
• A diverse, challenging and rewarding position that gives back to the community

The Opportunity

The Performance Manager will drive high quality performance across Asuria’s WFA employment services contract. This is a dynamic role that partners with employment services staff, at all levels, to implement strategies, that will improve their knowledge, practical skills and deliver contractual performance. The incumbent will have exceptional communication, stakeholder management skills and have an eye for detail to ensure this is carried out in the most effective way.

The Performance Manager will understand how to implement and execute employment services contracts. They will work closely with the Business Intelligence Team to utilise key metrics and data to improve Asuria’s service delivery model. They will also work closely with the National Training Team to ensure adequate training plans are in place to support key contractual performance gaps. The role reports to the National Operations Manager who is responsible for the overall continuous improvement and high performance of Asuria.

The rewards of being an Asurian

• Enjoy Exclusive Retail Discounts, Embrace Recognition and Empower your Well-Being - Rewards for U at Asuria!
• 3 days bonus leave per year
• Up to 15 weeks Paid Parental Leave
• Non-primary carer paid leave
• Genuine work-life balance
• Smart phone provided
• Access to Employee Assistance Program providing counselling services across a wide range of work and life categories such as career, family, financial and health assistance.
• Learning & Development opportunities and direct support to achieving a Cert IV/ Diploma qualification in a relevant discipline.

Be part of a company that beats to an enterprising heart

At Asuria, our people are at the very heart of everything we do and deliver. To be an Asurian, you must be able to balance empathy, dignity, and respect in your daily work with a drive to ensure we achieve positive business outcomes

Key Accountabilities

• Provides analysis and strategic management advice on performance matters
• Manages reporting and effectively analyses and identifies trends.
• Forecasts potential performance issues to ensure that high standards of performance are sustained.
• Assists in designing, implementing, and reviewing business processes to ensure staff are achieving high standards
• Monitors and reports on contractual performance
• Ensures timely collection, collation and disbursement of performance data to team members

To be considered for this role, you must have:

• Minimum of 5 years of Employment Services industry experience.
• Minimum of 5 years of experience in operational management.
• Has a proven track record in leading high performing teams.
• Cert IV in Employment Services; preferred not essential.
• High level verbal and written communication skills

If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart, then click Apply Now!

A current Police and Working with Children Check or relevant state equivalent is a mandatory requirement for this position and successful applicants must have (or create) a myGovID account before their first day.

Asuria is an EEO employer that welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent. Asuria is a Child Safe Organisation committed to child safety and wellbeing.