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We are seeking a Professional Services Engineer (Onsite) with a can-do attitude and the ability to work in a fast paced
Professional Services Engineer - SydneyWe are seeking a Professional Services Engineer (Onsite) with a can-do attitude and the ability to work in a fast paced, high-performing environment to join our team. As part of the Escalations and Professional Services team, you will act as an escalation point for our internal support teams and wider Nexon customers. This role will be a permanent onsite role.
Key Responsibilities
- Manage escalations and provide onsite technical assistance
- Assist and resolve incidents raised by staff and internal support teams
- Support by diagnosing problems and providing resolutions for technical issues
- Provide guidance, support and mentoring to the internal support teams
- Assist with delivering key solutions and occasionally project tasks
- Documentation of support processes and issue resolutions
- Dedicated Onsite Support
- Previous experience working for a Managed Service Provider highly desirable
- Joining a collaborative team, you will have a proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment
- Over 5 years’ technical experience in an IT environment
- Ability to manage and support Microsoft environments including Windows Server 2016/2019/2022
- Proficient in Microsoft Office 365 / SCCM / Intune
- Experience in Microsoft Azure and Active Directory management, Group Policy administration and PowerShell
- Remote Desktop / Terminal Services / Citrix Virtual Apps experience
- Knowledge of Service Now and N-Able desirable
- Excellent written and verbal communication skills
- Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing
- Technical knowledge of products and services with a solid understanding of multiple systems across Infrastructure, Cloud and Network
- Demonstrated experience in a customer facing role (both internal & external)
- Ability to work autonomously and as part of a team environment with strong communication and collaboration skills
- A strong sense of ownership and the ability to communicate effectively with clients and internal staff across all aspects of the business
- Excellent time management skills, attention to detail and process oriented
At Nexon, we offer more than just a job. We provide a supportive work culture with the following benefits:
Tailored Work-Life Harmony:
Embrace a personalised work experience with our Hybrid Working model, allowing you to balance professional success with personal well-being.
Unlimited Growth Potential:
Fuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses. Your success is our priority.
Wellbeing and Belonging:
Experience a culture that cares – from Mental and Physical Health initiatives, fun-filled Anniversary Celebrations, to engaging in Community Giving. We prioritise Diversity & Equity, creating an inclusive workforce where everyone thrives.
Join Nexon and elevate your career! We are seeking motivated professionals passionate about business growth, innovation, and excellence.
