Job Associate Director, Engineering - BSS. Remote, The Rocks

Join to apply for the Associate Director, Engineering - BSS role at Optus

Join to apply for the Associate Director, Engineering - BSS role at Optus

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

You will lead the BSS Engineering teams at Optus, with a core focus on building in-house capabilities (Co-development) and reducing vendor dependencies. You will also be involved with application and platform support and enabling cross-functional delivery across BSS applications and the Tribe. The role is a critical leadership position responsible for driving engineering excellence, people development, stakeholder engagement, and sustainable platform operations.

Ready to reimagine your career at Optus?

• Lead the end-to-end software development lifecycle for key BSS applications including Billing, Customer Care, and supporting systems.
• Enable the shift to modern engineering practices, including automation, observability, self-service tooling, and GitOps-based delivery.
• Oversee the end-to-end delivery of platform engineering activities, ensuring quality, scalability, security, and performance across all deployments.
• Lead the design, development, and support of theBilling and Customer Care (BCC) system and other BSS applications.
• Build and maintain strong relationships with Product, Architecture, Infrastructure, Security, and cross-tribe teams to ensure alignment, shared priorities, and timely decision-making.
• Drive software engineering governance with clear standards on code quality, design patterns, automation, and security compliance.

What makes you a great fit?

• Degree in Computer Science, Engineering, Statistics, Mathematics, Information Systems, or equivalent practical experience.
• Proven leadership in managing complex products, capability development, and cross-functional teams.
• Deep technical expertise in enterprise-scale AWS environments, including cloud-native, serverless, Kubernetes, microservices, and cloud security.
• Strong understanding of IT risk, security best practices, and defence-in-depth principles.
• Skilled in budgeting, planning, forecasting, and vendor/contract management.
• Excellent communication and stakeholder engagement, including with C-level executives.
• Agile champion with hands-on experience in Agile methodologies and cultural transformation.
• Customer-focused, results-driven, and known for strategic thinking and critical problem-solving.

The good stuff …

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive gender neutral paid Parental Leave of up to 16 weeks
• Competitive leave including 2 additional 'Connected Leave' days
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue.
• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email Write to the company or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversit

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionEngineering and Information Technology
• IndustriesTelecommunications

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