Job Executive Lounge Supervisor, The Rocks

Description

What we ask of you:

• Experience in a similar role
• A genuinely warm & welcoming demeanor
• Personable communication skills
• Energising motivation - its infectious - no job is too big or too small
• A passion for the industry, a want to be the best in service
• Valid New South Wales Responsible Service of Alcohol Competency card
• Full Australian Working Rights.

POSITION SUMMARY

Lounge Operations:

• Oversee daily lounge operations including breakfast, afternoon tea, and evening cocktail service.
• Ensure lounge cleanliness, organization, and readiness throughout the day.
• Coordinate with Housekeeping, Kitchen, and Engineering to maintain high standards.
• Monitor guest traffic and manage seating to ensure comfort and privacy.
• Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
• Contact appropriate individual or department as necessary to resolve guest requests.
• Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Team Supervision:

• Supervise, train, and support Executive Lounge Hosts.
• Conduct daily briefings and ensure team members are informed of VIP arrivals, special requests, and updates.
• Lead by example in delivering Wonderful Hospitality, Always.

Administration & Compliance:

• Maintain accurate records of lounge usage, feedback, and incidents.
• Ensure compliance with health, safety, hygiene, and liquor licensing regulations.
• Assist with inventory management and ordering supplies.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Managers.

Perks, Rewards, Motivations

• Team-spirited co-workers
• Encouraging leadership
• Discounted room rates on hotels worldwide
• Discount on food and beverages at participating Marriott International hotels worldwide
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.