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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
Housekeeping Trainer
Reporting to the Director of Housekeeping, the Housekeeping Trainer (Supervisor level) will work closely on a daily basis with our outsourced company, to ensure housekeeping team members are provided with the training that is required to perform at a 5* level and be able to exceed our guest expectations. You will possess an energetic, engaging style and have an impeccable eye for the finest of details, that will be put to good use within our high volume operation.
What you will do:
Implement, facilitate and oversee the Housekeeping training programs and ensure standards are followed
Provide on-going coaching and guidance to the Housekeeping Colleagues to ensure consistency of service quality
Create and develop the Housekeeping training materials and programs to meet the needs of the hotel
Welcome new Colleagues, create and develop their welcome plans
Facilitate briefings and team meetings
Complete standards tests and inspections on a daily basis
Ensure all team member training, documentation and testing is completed in the required time frame
What you will bring:
A passion for providing a memorable guest experience and superior quality
An immaculate eye for detail
Excellent interpersonal and communication skills
Superior time management and multi-tasking skills
Ability to work under pressure and good problem-solving skills
Strong computer and administration skills
Previous luxury hotel experience is desirable but not essential
What we offer:
Competitive wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniform
Complimentary Employee Meals
