Job Service Manager, Leichhardt Volkswagen, The Rocks

Autosports Group (ASG) is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands (Mercedes Benz, Volvo, Volkswagen, Bentley, Ducati, Audi, BMW and more). Currently with over 2500 employees across 75 Dealerships in NSW / QLD / VIC and NZ.
Currently we are looking for an experienced Service Manager at Leichhardt Volkswagen to join Autosports Group.
The objective of the Service Manager is to develop and implement strategic plans that ensure the continued growth and profitability of the Service Department. This role involves taking overall responsibility for the performance of the dealerships service department both in terms of revenue, productivity, customer satisfaction and the safety and efficiency of the workplace.
As the Service Manager, you will be responsible for:Oversee all aspects of the Service Department, including scheduling, staff management, and customer interactions.Ensure the highest level of customer satisfaction by providing exceptional service experiences.Implement and maintain service standards in line with the brands quality and performance expectations.Train and mentor service technicians to deliver top-notch technical expertise and customer care.Collaborate with other departments to achieve overall dealership objectives and exceed targets.
To be successful you will be a results-oriented leader with:A minimum of 2 years’ experience as a in management role in a Service Department with a comparable automotive franchiseStrong coaching, mentoring and development skills and the ability to motivate and develop a high-performance teamThe ability to develop, maintain and constantly improve department processesStrong communication skills and the ability to respond to often complex department issues in writing and to present to a groupStrong commercial acumen and the ability to prepare, monitor and report on department budgets whilst driving resultsThe ability to monitor the departments adherence to workplace safety policies and procedures.Confident IT skills and the ability to lead by example with the integration of Autosports Group systemsA holistic appreciation of the importance of the service department as part of the overall dealership performance in terms of revenue and customer serviceAppropriate technical qualificationsA current driver’s license
More about Autosports GroupAt Autosports Group we’re dedicated to being a great place to work where we embrace diversity and inclusion. We are an equal opportunity employer providing employees with a safe work environment free of discrimination and harassment.
Our purpose is to drive endless possibilities, for our customers, employees, shareholders, and brand partners. Our Values include Strive for Excellence, Care, The Village and to Lead Change. We warmly welcome people of all genders, backgrounds, and situations to deliver an equal diverse customer base.