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This is a Manager Financial Crime Operations - Quality Control Reporting & Insights role with Commonwealth Bank based in Sydney, NSW, AU
== Commonwealth Bank ==
Role Seniority - mid level
More about the Manager Financial Crime Operations - Quality Control Reporting & Insights role at Commonwealth Bank
Do Work That Matters. CommBank’s Financial Crime Operations (FCO) Strategy and Performance (S&P) team is looking for a Manager to join our FCO Quality Control portfolio, responsible for improving quality across all facets of FCO via understanding insights and helping form up quality improvement initiatives.
Financial Crime Operations (FCO) is a team of 2000 Operations Professionals and leads the Group’s approach to managing Anti-Money Laundering, Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of operational services across the Customer Lifecycle. The Scope of work includes Onboarding and KYC, Enhanced Customer Due Diligence (ECDD), Ongoing Due Diligence including Transaction Monitoring (TM), Customer and Payment Screening and periodic KYC Refresh.
The Strategy & Performance function is an enablement function supporting Financial Crime Operations to meet the performance and quality objectives set by the Group. S&P work in partnership with the FCO operational teams to set the strategic direction, define performance targets and operating model as well as provide core enablement functions including; governance, workforce optimisation, performance insights, strategic initiatives, change management, capability, communications, etc.
The Role.
As a Manager FCO Quality Control Reporting and Insights you will form part of a small team within Quality Control that is responsible for unlocking insights relating to FCO quality, working with stakeholders to prioritise quality improvement initiatives and tracking status to ensuring initiatives are delivered in a timely manner. You will also be responsible for quality reporting to various forums including external regulators where required.
On any given day you will:
Act in a discrete and confidential manner to ensure the Groups policies and processes remain confidential, and tipping-off provisions are not breached.
Build effective relationships with a range of stakeholders including peers, leaders, QA and L1 Risk partners, FCC and technology delivery teams.
Assist with establishing robust tracking of outcomes from the Quality Control team.
Analysing Quality Control, Quality Assurance and operational data to unlock insights and delivering these into the FCO operational teams and relevant committees or governance forums.
Work across QC and broader FCO to identifying potential quality improvement ideas, establishing and maintaining a backlog of ideas
Working with stakeholders to establish a quarterly prioritisation process to be able to recommend new areas of focus for the Quality Control team to work on as thematic review opportunities.
Assisting in enhancing the current Quality Control process under the FCO Graduate Framework and establishing a Graduate Framework across the Quality Control team
Facilitating the strategy and planning for the QC function, identifying future resourcing needs and future improvement opportunities within QC – e.g. working with Sirius to get QC on system, identifying and scaling best practice tools.
Fostering a continuous improvement mentality not just on the FCO operational teams but also in QC – identifying ways utilise the skilled QPS to drive maximum value for FCO.
We’re interested in hearing from people who have
Demonstrable experience in Financial Crime Operations or Deterrence. In-depth understanding across either compliance, AML/CTF, Sanctions, ECDD or CLM.
Excellent communication and interpersonal skills for reporting and collaboration.
Continuous improvement mindset.
Proven strong stakeholder management experience.
Demonstrated ability in strategic thinking.
Experience in working with data, reporting and analytics to make informed decisions preferred.
Ability to adapt coaching approaches to different learning styles and needs.
Completion of tertiary education preferred
From here, the opportunities are endless At CommBank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to other Aboriginal and/or Torres Strait Islander employees across CommBank. We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 26/06/2025
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Commonwealth Bank team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Building relationships
- Analysing data
- Facilitating strategy
Key Strengths
- Financial Crime Operations
- ️ Communication skills
- Stakeholder management
- Strategic thinking
- Data analysis
- Coaching
Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Commonwealth Bank not with Hatch.
