Job APAC CRM Vice President, Sales. Remote, The Rocks

ServiceNow Millers Point, New South Wales, Australia

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow is a global market leader, providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. Join us to make the world work better for everyone.

The APAC CRM Vice President will oversee the market success of ServiceNow's CRM products, built on our market-leading Service Management platform, enabling enterprise processes with unified information.

The role supports strategy and solution wins for CRM engagement models, with activities varying by solution and coverage capacity in APAC.

• Develop and lead an APAC growth strategy leveraging vertical and horizontal sales approaches
• Manage and lead a team of 3-5 CRM Solution Sales managers and 5-7 individual contributors (Senior Solution Account Executives)
• Coordinate with solution consulting, professional services, and field sales teams within a matrixed structure
• Achieve KPIs such as bookings, pipeline creation, recruitment, and talent development
• Lead from the front as a trusted mentor and high-standard leader
• Participate in the APAC Senior Leadership Team
• Build and maintain relationships at executive levels
• Ensure accurate forecasting and daily communication
• Promote customer success practices across APAC
• Support territory strategies, account planning, and vertical understanding
• Align recommendations with Now Value principles
• Assist customers in digital transformation strategies, partnering with account teams, customers, and partners
• Collaborate with SC & Specialist SC on Capability Roadmap feedback
• Adjust responsibilities based on territory and team needs, celebrating successes
• Champion diversity and inclusion to foster an open environment

• 20+ years managing field-based or solution sales teams in enterprise software, serving organizations with over 2,000 employees
• Experience managing multi-tiered customer relationships, coaching, and mentoring
• Proven success selling business applications in customer service, field service, or supply chain domains
• Track record of exceeding quotas with large enterprise clients (20,000+ employees)
• Experience attracting, developing, and retaining high-performing talent across APAC
• Strong sales techniques, customer relationship, forecasting, and reporting skills
• Established relationships at the C-suite level with large enterprise customers
• Excellent organizational, communication, presentation, problem-solving, and time management skills
• Ability to inspire teams to follow best practices
• Skilled in navigating complex opportunities and collaborating across teams
• Positive, proactive attitude, with strong work ethic, humility, and team-building skills
• Willingness to travel approximately 50% of the time

Work Personas

We support flexible, remote, or in-office work based on job requirements and location, with eligibility determined by proximity to ServiceNow offices.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. All qualified applicants will receive consideration regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or criminal records, in accordance with applicable laws.

Accommodations

If you need accommodations during the application process, contact Write to the company

Export Control Regulations

Positions requiring access to controlled technology may require export license approval. Employment is contingent upon such approvals.