Job Dental Receptionist / Treatment Coordinator 4 Days Hybrid Long-Term Role, The Rocks

Job Type: Casual to Permanent Full-Time (4-5 days/week)
Pay: $35–$40/hr (initial casual rate based on experience)
Hybrid Work: 2-3 days WFH + 2 days in-clinic

Glow Orthodontics is a specialist orthodontic clinic in Burwood, led by Dr Jessica Yeo. We deliver life-changing smiles with clarity, care and confidence — using modern digital workflows and a warm, team-based approach. We value creating incredible patient experiences, open communication, and supporting each other as we grow.

As our practice expands, we’re looking for a new team member who can own and manage key admin responsibilities and enhance our patient journey — with confidence and compassion.

This is a dynamic and meaningful position where you’ll support both front-of-house and behind-the-scenes operations. You’ll be trusted with:

• Managing reception and greeting patients warmly

• Answering new patient enquiries and converting leads into bookings

• Coordinating treatment plans and follow-ups with clarity and empathy

• Handling phone calls, emails and day-to-day clinic communication

• Ordering supplies and maintaining practice admin systems

• Supporting Dr Jess by taking ownership of non-clinical tasks

• Using initiative and judgement when working remotely

• A confident communicator with a warm, polished tone

• Experienced in dental, medical or patient-facing admin (3+ years ideal)

• Organised, independent and proactive — not needing micro-management

• Comfortable with light sales and patient follow-up conversations

• Tech-savvy and able to work across digital systems

• Someone who enjoys building trust with families and young patients

• Aligned with our clinic values: clear communication, genuine care for people, and a team mindset where everyone takes pride in doing great work together

• 4-5 full working days per week (flexible schedule)

• 2 days in-clinic (Burwood) + 2-3 days work from home

• Initial probation period casual (3 months) with opportunity to convert to permanent full-time

• Structured training provided, with onboarding support and growth pathways

• Starting casual hourly rate: $35–$40/hr depending on experience

• After successful onboarding: opportunity for full-time employment with leave entitlements

• Regular check-ins and performance reviews

• Stable hours, meaningful work and a high-trust team culture

If you’re ready to bring your strengths to a team that genuinely values people — both patients and staff — we’d love to hear from you.

Please apply via Seek with your CV and a short cover letter telling us:

• Why this role excites you

• What relevant experience you bring

• Whether you’re looking for long-term part-time work